‘we’, ‘us’, or ‘our’).
store, maintain, use and disclose personal information.
By providing personal information to us, you consent to our storage, maintenance, use and
and we encourage you to check our website regularly to ensure that you are aware of our most
2 TYPES OF PERSONAL INFORMATION WE COLLECT
The personal information we collect may include the following:
(b) mailing or street address;
(c) email address;
(d) social media information;
(e) telephone number and other contact details;
(g) date of birth;
(h) credit card or other payment information;
(i) sensitive information as set out below;
(j) information about your business or personal circumstances;
(k) information in connection with client surveys, questionnaires and promotions;
(l) your device identity and type, I.P. address, geo-location information, page view statistics,
advertising data and standard web log information;
(m) information about third parties; and
(n) any other information provided by you to us via our website or our online presence, or
otherwise required by us or provided by you.
3 HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information either directly from you, or from third parties, including where
(a) contact us through our website;
(b) receive goods or services from us;
(c) submit any of our online sign up forms;
(d) communicate with us via email, telephone, SMS, social applications (such as LinkedIn,
Facebook or Twitter) or otherwise;
(e) interact with our website, social applications, services, content and advertising; and
(f) invest in our business or enquire as to a potential purchase in our business.
We may also collect personal information from you when you use or access our website or our
social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar
tracking technologies that allow us to track and analyse your website usage. Cookies are small files
that store information on your computer, mobile phone or other device and enable and allow the
creator of the cookie to identify when you visit different websites. If you do not wish information to
be stored as a cookie, you can disable cookies in your web browser.
We may use Google Analytics to collect and process data, including when you use third party
websites or apps. To find out more see How Google uses data when you use our partners’ sites or
4 USE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:
(a) to provide goods, services or information to you;
(b) for record keeping and administrative purposes;
(c) to provide information about you to our contractors, employees, consultants, agents or
other third parties for the purpose of providing goods or services to you;
(d) to improve and optimise our service offering and customer experience;
(e) to comply with our legal obligations, resolve disputes or enforce our agreements with third
(f) to send you marketing and promotional messages and other information that may be of
interest to you and for the purpose of direct marketing (in accordance with the Spam Act).
In this regard, we may use email, SMS, social media or mail to send you direct marketing
communications. You can opt out of receiving marketing materials from us by using the
opt-out facility provided (e.g. an unsubscribe link);
(g) to send you administrative messages, reminders, notices, updates, security alerts, and
other information requested by you; and
(h) to consider an application of employment from you.
We may disclose your personal information to cloud-providers, contractors and other third parties
located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any
overseas recipient deals with such personal information in a manner consistent with how we deal
5 SENSITIVE INFORMATION
We may collect sensitive information about you during the course of providing you services. The
type of sensitive information we may collect includes information relating to your racial or ethnic
origin, political opinions, religion, trade union or other professional associations or memberships,
philosophical beliefs, sexual orientation or practices, criminal records or health information.
We will only collect this sensitive information where you consent and provide us with this
information. If you consent, your sensitive information may only be used and disclosed for
purposes relating to providing you with our services and referring you to medical or health service
providers in circumstances where we cannot obtain your consent, such as an emergency.
Your sensitive information may also be used or disclosed to comply with our legal obligations.
We take reasonable steps to ensure your personal information is secure and protected from
misuse or unauthorised access. Our information technology systems are password protected, and
we use a range of administrative and technical measures to protect these systems. However, we
cannot guarantee the security of your personal information.
Our website may contain links to other websites. Those links are provided for convenience and
may not remain current or be maintained. We are not responsible for the privacy practices of those
linked websites and we suggest you review the privacy policies of those websites before using
8 REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
If you wish to request access to the personal information we hold about you, please contact us
using the contact details set out below including your name and contact details. We may need to
verify your identity before providing you with your personal information. In some cases, we may be
unable to provide you with access to all your personal information and where this occurs, we will
explain why. We will deal with all requests for access to personal information within a reasonable
If you think that any personal information we hold about you is inaccurate, please contact us using
the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If you wish to complain about how we handle your personal information held by us, please contact
us using the details set out below including your name and contact details. We will investigate your
complaint promptly and respond to you within a reasonable timeframe.
10 CONTACT US
information, or make a complaint, please contact us using the details set out below:
: Jenna Black
: [email protected]